Privacy Policy

This privacy policy sets out how Incident Support Group Ltd (ISG Fleet) uses and protects any information that you give to us when you use our website, any mobile applications or our services. ISG Fleet is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or our services, then you can be assured that it will only be used in accordance with this privacy statement.For the purpose of the Data Protection Act 1998, the data controller is Incident Support Group Ltd, a company registered in England and Wales under company registration number: 06787677 and whose registered address is 8 Kiln Park, Allerton Bywater, West Yorkshire, WF10 2FX. ISG Fleet may change this policy from time to time by updating this page. Please review this page regularly to ensure that you are happy with any changes. All details supplied by you to ISG Fleet will be safeguarded both by this Policy and also by the Data Protection Act 1998.What we collect:

Name and address
Contact information including email address
Vehicle details
Details of your accident
Details of any Third Parties involved in the accident and any witnesses
Other information relevant to allow us to manage your claim and provide a hire vehicle.

What we do with the information:We require this information to understand your needs and provide you with a better service, and, in particular for the following reasons:

Claims Management.
Vehicle provision.
Internal record keeping.
We may use the information to improve our products and services.
We may choose to undertake short customer surveys via telephone or email. We may use your information to assist us in conducting these.
We may outsource selected business activities to other trusted and vetted third party business partners. These companies do not have the right to use your data for anything other than the purposes written within their contract with us.

How long we keep your data: We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.Security:We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.Links to other websites:Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.Controlling your personal information:

If you have previously agreed to us using your personal information for direct marketing purposes or customer survey purposes, you may change your mind at any time by writing to or emailing us at info@isgfleet.co.uk
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to ISG Fleet at our registered office or e mail us at info@isgfleet.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible at our registered office. We will promptly correct any information found to be incorrect.
If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer at the above addresses who will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).